Welcome to the VidOps Privacy noticy.
VidOps cares about protecting your Personal Data. This privacy notice will run you through how we look after your Personal Data when you visit our website (regardless of where you visit it from) and tell you about how to exercise your rights and protections provided by law.
This Privacy Notice was updated on 14th February 2019.
1. YOUR RIGHTS
We ( “VidOps” ) are committed to respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy. Further information on our use of personal data is made available to people completing our contact us form or booking a project with us when they do so through those parts of our website.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Polar Create Limited.
1.1 The right of access
1.1.1 You may obtain confirmation if we hold your Personal Information and copies of any Personal Information we hold by contacting us. A charge will normally be made for the provision of such confirmation or copies.
1.2 The right to rectification
1.2.1 You may request personal data be rectified if it is inaccurate or incomplete by contacting us.
1.3 The right to erasure
1.3.1 You may request your personal data be erased at any time by contacting us. There are very limited grounds for us refusing a request for erasure of personal data but we reserve the right to refuse a request and will communicate the reason.
1.4 Other rights
You may have other rights in respect of your Personal Data but we do not believe that such rights apply to the purposes that Personal data is collected and processed by us. These rights are the right to data portability and the right to object. Should you consider that you have and wish to exercise such rights in respect of any Personal Information we hold please contact us.
2. INFORMATION WE MAY COLLECT FROM YOU
2.1 We may collect and process the following data about you:
2.1.1 Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, and employer.
2.1.2 Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
2.1.3 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), technical data including internet protocol (IP) address, your login data, browser type and version, operating system and platform, and other technology on the devices that you use to access the website;
2.1.4 pages you viewed;
2.1.5 page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs);
2.1.6 methods used to browse away from the page; and
2.1.7 any phone number used to call our customer service number;
3.3 carry out research and statistical analysis to help improve our content services and to help us better understand our customer requirements and interests; and
3.4 make your online experience more efficient and enjoyable.
4. USES OF THE INFORMATION
4.1 We use information held about you in the following ways:
4.2 Information you give to us. We will use this information:
4.3 to provide you with the information and services that you request from us;
4.4 to send you a welcome email to verify your information when you register with the site and other emails for the purposes of providing any services, or promotions to you. Please note that you may opt out of emails and calls that are not directly related to a project. Please contact us if you would like to opt out;
4.5 to provide you with information about services or products we offer that are similar to those that you have already enquired about;
4.6 to provide you with information about our products and services we feel may interest you.;
4.7 to notify you about changes to our services; and
4.8 to ensure that content from our site is presented in the most effective manner for you and for your computer.
4.9 Information we collect about you. We will use this information:
4.10 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4.11 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
4.12 to allow you to participate in interactive features of our service, when you choose to do so;
4.13 as part of our efforts to keep our site safe and secure; and/or
4.14 to make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.
4.15 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
5. DISCLOSURE OF INFORMATION
5.1 We may share your information with selected third parties including:
5.2 Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;
5.3 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.4 If VidOps or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or
5.5 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or
5.6 To protect the rights, property, or safety of VidOps, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. WHERE WE STORE YOUR DATA
6.2 For cloud storage of our data, including your Personal Data, we will only use service cloud suppliers who are certified under the EU-US Privacy Shield Framework.
6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. RETENTION PERIOD
7.1 We will retain your personal information whilst it remains pertinent to our legitimate commercial interests. So, we will retain Personal Information of customers and suppliers and employees of customers and suppliers whilst the individual remains a customer or supplier or connected with a customer or supplier. We will retain Personal Information of potential customers whilst the individual responds to a request to confirm continued interest in the our products and services. We have different retention periods for different categories of information. You can contact us for further details about this if you would like more information.
8.1 If you are not happy with the way we have handled your information, you may contact us to complain. We treat all complaints very seriously and shall respond to you within 30 days at the latest.
8.2 If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to your local data protection regulator. For example, in the United Kingdom this is the Information Commissioner’s Office.
9. CHANGES TO THE POLICY